Privacy Policy

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What is a cookie ?

A Cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser.

Cookie preferences

Before Cookies are placed on your computer or device, when you visit our website you will be shown a pop-up banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Woolies to provide the best possible experience and service to you.

If you do not consent to Cookies being set, please stop using the website immediately or disable cookies. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

Types of cookies

Woolies website has different types of cookies, some are strictly necessary to enable the website to function such as the functionality of the shopping basket and we also have some additional cookies for measurement and tracking from third party’s such as Google Analytics.

Strictly necessary cookies – these are essential for the website to work e.g. to look at products and put items in your shopping basket.

Functional cookies – these allow the website to e.g. remember choices you make whilst browsing and personalise your experience whilst using it.

Analytical cookies – these are cookies offered by third parties such as Google Analytics which enable us to understand e.g. how customers find our website, which pages are popular and how long customers spend on each page.

Privacy Policy

Last updated 24th May 2018 in line with the GDPR Regulation


I & C Woolstenholmes Ltd (trading as Woolies) takes your privacy and your rights to control your personal data seriously.  We do not and will not sell your data to third parties.

This privacy policy describes what personal information and data we collect from you, how and why we obtain it and how we store and process it.   We may update this policy from time to time and shall indicate on the web site when changes have been made.  Terms such as ‘we’, ‘us’ or Woolies refer to I & C Woolstenholmes Ltd.

Types of Information we collect

Information you provide to us - Information is collected from you when you register with us, buy from us or when you contribute to or use some of the advanced features on the site e.g. subscribing to the mailing list.  Information such as name, phone number, postal address, delivery address and email address are collected.

The information we collect is clearly set out on the web page on which we collect it.

Information we collect automatically - We automatically collect information.  We collect your IP address and use cookies and similar technologies unless you configure your web browser not to accept them. We may collect information such as  the type of device you use, the operating system you use and your general geographic location. 

Why we collect it

We collect information about you so that we can get your goods to you, personalise your use of the site and  assist your use of the site.  Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us. You may update the answers to your questions at any time.

Woolies will not give or sell your details to any third party. We will only use customer data for legitimate business purposes.

How we use personal data

Woolies uses the data we collect to provide you with the products and services we offer and that you want and also to personalise your experiences.  We also use the data to communicate with you e.g. inform you about your order or new products available.

Who we disclose it to

We will only pass on information about you as an individual to third parties to enable us to perform services requested by you or with your prior consent.  Woolies uses a variety of third party vendors to carry out services like website management and hosting, online product purchases and shipping, credit card processing and email communications.

For questions about third-party vendors please email

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

The legal bases for using Personal Information

There are different legal bases that we rely on to use your personal information :

Performance of a Contract – The use of your personal information may be necessary to perform the agreement you have with us e.g. it is necessary to fulfil an order you have given us, sort out any delivery issues and maintain your account.

Consent – If you give us your consent to add you to our mailing list so you can receive information or promotional offers.  You can alter this at any time by logging in to your account and amending the option or you can unsubscribe from any of our mailings by clicking on the unsubscribe link.


Keeping information about you secure is very important to us, all parts of our site are fully secure and accessed over HTTPS, data is encrypted by the HTTPS protocol. However, no data transmission over the Internet can be guaranteed to be totally secure whilst we strive to protect your personal information no security system is impenetrable.

Woolies takes precautionary measures  e.g. we store the personal data you provide on computer systems that have limited password protected access.

You can only access your on-line account using an individual user login and password.  To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person.  Please notify us immediately if you believe your password has been misused or compromised.  Woolies will never ask you to disclose your password in an unsolicited email or phone call.

Retention of data

Woolies will retain your personal information for as long as we deem it necessary to fulfil your requirements and maintain the relationship with you.  You can ask for data to be deleted or removed from our systems at any point by emailing us at

Accessing and updating your personal information

We want you to be in control of how your personal information is used by us, you can do this in the following ways :

  • You can ask us for a copy of the personal data we hold about you.
  • You can inform us of any changes to your personal information or if you want us to correct any of the personal information we hold about you.
  • In certain situations you can ask to us delete, block or restrict the personal information we hold about you or object to ways in which we are using your personal information.
  • In certain situations you can also ask us to send the personal information you have given us to a third party.

We may ask you for 2 valid forms of identification to process some requests.

We rely on you to ensure that your personal information is complete, accurate and up to date.  Please do inform us of any changes to or any inaccuracies in your personal information


If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us We will endeavour to respond to you promptly and obtain a fair resolution.

Should you feel unsatisfied with our handling of a complaint regarding our handling of your data you are entitled to escalate your complaint to a supervisory authority within the European Union which for the UK is the Information Commissioner’s Office (ICO).