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Terms and Conditions
Company Information
I & C Woolstenholmes Ltd T/A Woolies
Whitley Way
Northfields Industrial Estate
Market Deeping
Peterborough
PE6 8AR
Registered in England No. 1344107
VAT Registration No. GB 313 0577 90
Tel : 01778 347347
E-mail : info@woolies-trim.co.uk
Product Information
Photographs, illustrations and descriptions of products have been made to the best of our ability however it is important to note that occasionally products may vary from the photographs, illustrations and descriptions shown. It is particularly difficult to represent colours 100% accurately on the web site so when ordering materials e.g. carpets, headlinings and seating cloths we can send a small sample prior to ordering if it is required.
We have tried to give a brief but accurate description of all items on the web site to comply with the Trade Descriptions Act. Should any customers think there is any misrepresentation at all, will they please advise us so that the matter can be amended.
Delivery
We are happy to send samples in the post to the UK if you need to see a product before you purchase it, please contact us by telephone or email to request samples.
Unfortunately the cost of sending samples overseas has now increased so much that we can no longer offer this service for free (as of 1st October 2023), if you are interested in receiving samples please contact us to get a price for posting them, it is always a good idea to have samples particularly of bulky and/or expensive items.
BREXIT UPDATE
OVERSEAS ORDERS including EUROPE - Now we have left the European Union VAT is no longer charged on European orders BUT there may be import duties/taxes on orders you receive. Unfortunately we cannot advise how much these charges will be. PLEASE BE AWARE YOU MAY HAVE CHARGES TO PAY WHEN YOU RECEIVE YOUR ORDER.
All items are usually in stock and we endeavour to despatch all orders received by 2.30pm the same day. We will inform you by return if any goods ordered are currently unavailable. It may be possible to despatch orders received after 2.30pm the same day, it is dependent on how busy we are. If you require an order urgently it is advisable to telephone us to see if it can be despatched same day.
Please note NEXT DAY DELIVERY only applies to weekdays (not weekends.) If you order a Next Day delivery on a Friday it will be delivered on the Monday and NOT the Saturday.
DELIVERY ADDRESSES If it is the first order you have placed with Woolies we can only send the goods to the card holder address, we are unable to send to a different delivery address. We will check our systems to see if we have any record of you ordering in the past.
Goods are either sent by Royal Mail 48, Royal Mail 24 or courier depending on size and weight of the package and require a full post coded address. If sent by a courier a signature is required for safe delivery. If no-one will in be to receive the goods please consider a delivery address e.g. a work address or c/o a reliable neighbour. Please note we cannot send parcels by courier to PO Box addresses. If you choose Express Delivery it will require a signature upon delivery, it will be sent by either Royal Mail Tracked 24, Special Delivery or Courier depending on the size and weight of the package.
Postage Charges
Small items which can be sent by 1st class post (within UK)
| Up to 250g | £5.70 inc. VAT |
|---|---|
| Up to 500g | £6.90 inc. VAT |
| Up to 1000g | £7.80 inc. VAT |
Parcels sent by courier within UK mainland (Scottish Highlands, Isle of Man, Northern Ireland and Channel Islands are more expensive, please enquire)
| UK Normal 2 working day delivery (48 hour) | from £10.00 inc. VAT | |
|---|---|---|
| UK Express Next working day delivery (24 hour) | from £16.80 inc. VAT |
Please note within the UK mainland any parcel between 1.5mtr and 2mtr in length has to be sent on a next day delivery and will be subject to an additional surcharge, we will contact to you advise you of this, you then have the option to have it cut down if you prefer. Maximum length we can send is 2mtr long but this is subject to a surcharge.
The delivery companies we use are :
DHL www.dhl.com
Parcelforce www.parcelforce.co.uk
UPS www.ups.com
Royal Mail www.royalmail.com
If you order on the website you will receive an e-mail once your order has been despatched confirming the company delivering the parcel and the tracking number if there is one, you can then track your parcel on the appropriate website.
Parcels sent by carrier vary in price depending on destination and weight/size of parcel, please enquire.
Trade Customers
We are keen to develop our Trade business so please contact us. We must insist on an official order from registered motor trade and upholstery companies. Overall 10% discount on prices ruling at date of despatch but always enquire for the best ROLL / BULK DISCOUNTS. Particularly good deals on bonnet tapes, wing piping and selected rubbers and sponges. We do not open credit accounts but can provide pro forma invoices if required. Payment on credit /debit card is the easiest and quickest form of payment.
Price
Prices on the web site INCLUDE VAT at the rate of 20% (VAT applies to UK only). We keep our prices keen but they may be altered at any time by material or manufacturer’s increases.
When ordering on the website you must order in complete metre lengths you cannot order e.g. 1.8mtr. If it is imperative that you want to order in part metres please telephone or e-mail us to place the order.
We accept all major credit and debit cards, PayPal and direct transfers into our bank account, please contact us for bank account details if required.
Returning Goods
We prefer not to receive returns so are happy to send samples before you order. Please see our returns policy.
Privacy Policy
We take your privacy seriously and will not sell or forward your details to third parties, please see our privacy policy for more details.
Overseas Ordering
The web site will calculate a price for overseas orders, including postage, however we may need to contact customers to clarify charges and packing requirements due to complexities of sending goods overseas e.g. some items may need to be cut down or folded. Delivery charges are dependent on where we are sending items and the weight and size of the parcel.
International Telephone No. +44 1778 347347
Order Confirmation
Once your order has been placed on the website you will receive a confirmation e-mail which will be sent to the e-mail address you provide. We will then despatch your order the same day if possible. If there are any queries we will contact you by telephone or e-mail to clarify them.